Neev successfully designed and developed a hosted Change Management System (CMS) for a leading international telecommunications company. The system enabled the client to systematically manage change requests received from its customers. Owing to the successful implementation of the CMS, Neev was able to bag two more projects from the reputed client.
Cable & Wireless is one of the world’s leading telecommunications companies. The company offers voice, data, IP, mobile, broadband, domestic and international fixed line services to residential and business customers in the UK, USA, Caribbean, Panama, Macau, Monaco and the Channel Islands. It also provides enterprise and carrier solutions to large users of telecom services across the UK, US, continental Europe, and Asia.
Cable & Wireless did not have a centralized system to maintain and monitor change requests from customers. All the change requests were intimated to the C&W; engineers through phone calls, which were then recorded on excel sheets. There was no way for customers to track the progress of change requests and prioritize them as per their need. Though a report was generated periodically to help effective tracking, the process was manual and time-consuming. Cable & Wireless required an efficient, quick and automated solution to manage change requests and enable customers and the Cable & Wireless team to have better control over the change requests.
Neev, with its rich experience in building web-based applications designed and developed a hosted Change Management System (CMS) for Cable & Wireless. The system has the following features: